PML Financial Services

At PML Financial Services, we deliver excellence in Financial Services.

PML Financial Services was set up in 2006 by Rob Taylor, having identified a clear need in their capacity as Pension Scheme Trustees to also offer independent investment advice to their SSAS members.

Our aim is to offer professional advice in an approachable manner. We deal primarily with the Directors of small companies, delivering tailored financial advice in an approachable manner to these Directors as well as their employees, either in their working capacity or as individuals – regardless of age.

Our key areas of specialism

We advise on pensions, investments and insurance products (i.e. life and health cover), across a wide range of circumstances, but always bear in mind the individual’s specific requirements. In so doing, we focus particularly on tax issues including Corporation Tax, Inheritance Tax and the tax position of individuals.

We provide solutions at retirement in the form of investments, the annuity purchases and advise on pension drawdown.

Ever since SSASs were born in the 1970s, they have been a useful vehicle to draw down income at retirement without the requirement to purchase an annuity, and we have many years of experience in the draw down world.

How we charge

We always agree up front with our Clients how we are going to be paid for our services and how much.

Charging fees for advice has always been the norm for us, many years before the new Retail Distribution Review, which came into effect on 1st January 2013 and requires that advice is charged for at a level that is agreed up front. To us adviser charging is not new and we offer this on a fee basis or agreed transparent remuneration, which is paid out of the client’s investment.

For further details on PML Financial Services’s charges, services and terms of business, please see: PMLFS Terms of Business, PMLFS Description of our Services for Private Clients, PMLFS Service Options for Private Clients and PMLFS Fee Schedule for Private Clients.

We are committed to the Financial Ombudsman Service

With respect to the requirements of the Financial Ombudsman Service, we have the following policies:

  • How We Handle Complaints

We take great pride in the way that we deal with our clients, but accept that sometimes things might not go as well as we would hope. Should this happen, we would hope to spot it early on and rectify any issues without any inconvenience to you.

However, should you wish to consider a formal complaint, please contact Robert Taylor in writing at: Pensions Management Limited, The School House, St Michaels Road, Sutton Coldfield, West Midlands, B73 5SY, or by telephone on 0121 693 0690, explaining what the problem is.

On receipt, your complaint will be acknowledged and you will receive a copy of our complaints handling procedure. The matter will then be investigated in line with that procedure, and our findings will be reported to you in writing.

If you cannot reach agreement with us, you may be entitled to refer your complaint to the Financial Ombudsman Service, subject to certain time limits, unless the complainant is a business with turnover of over £2million or at least 10 employees, or a charity/trust with income/assets over £million.

The FOS is an independent service in the UK for settling disputes between businesses providing financial services and their clients. Click here to view their website, where full details of how to contact them can be found, whilst you will also be provided with full details when we send to you our written conclusions from our investigation of your complaint.

  • Our Policy on Vulnerable Clients

We recognise that some of our clients may be vulnerable – for instance because of age; a learning disability; a health issue; language barriers; or for another reason.

Often the signs are evident, but in some cases it may not be very obvious that the client is vulnerable. our staff try to be alert so as to identify any vulnerable client. Our staff then seek to:

  • be responsive to the client’s particular needs;
  • give the client ample opportunity to ask questions;
  • check that the client understands the information we have provided
  • ask, where appropriate, if the client needs help;
  • provide additional assistance if that would be helpful;
  • give the client more time.

We never force a client to go ahead with a transaction.

We recognise the role of carers, advocates and personal representatives and involve them where appropriate, whilst always ensuring client confidentiality.

Please Note: The value of investments and any income generated may go down as well as up and may be affected by fluctuations in exchange rates. Past performance is not a guide to future performance and there can be no assurance that the investment fund’s or the client’s objective will be met. Investors may not get back the amount invested. Please see our website’s terms and conditions.

PML Financial Services is authorised and regulated by the Financial Conduct Authority.

For more information on PML Financial Services, and for an introductory chat, contact us now.

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